I've just come across an article entitled AOL wants to sell internet to the dead.
The gist of it is that someone's mother was killed in a car crash, they rang up to cancel their mother's AOL account, and just kept getting the 'what can we do to retain your custom?' spiel.
Don't these people listen? She's deceased, this here is an ex-AOL user.
Apparently they wanted the mother to cancel the account herself. The mind boggles.