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AOL = Evil

22 June 2006 - 12:38pm -- Joseph

I've just come across an article entitled AOL wants to sell internet to the dead.

The gist of it is that someone's mother was killed in a car crash, they rang up to cancel their mother's AOL account, and just kept getting the 'what can we do to retain your custom?' spiel.

Don't these people listen? She's deceased, this here is an ex-AOL user.

Apparently they wanted the mother to cancel the account herself. The mind boggles.

Scumbags...

Comments

I think every AOL customer should read the blog...insignicantthoughts.com/2006/06/13/cancelling-aol
This blog highlights my experience with aol also...the employees of AOL are reading from a script that belongs to used car/aluminum siding sales people....sorry car and aluminum sales people for grouping you with AOL

Aol just doesn't seem to keep up with the concept of "customer service". They get the "customer" part, and seem to magically forget the "service" part.

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